FAQ - Frequently Asked Questions

Do you have questions about the order process or our products? Below we have listed answers to the questions that we get asked the most. Please use the contact form to reach us, if you can't find the answer to your question.

Ordering and Returns

If your order has not been shipped yet, you may be able to cancel it. Please contact our customer support as soon as possible with your order details, and we will assist you accordingly.

We understand that shipping addresses may need to be changed in certain situations. Please contact our customer support as soon as possible with your order details, and we will do our best to accommodate your request.

Unfortunately, we do not offer direct product exchanges. However, if you receive a defective or incorrect item, please contact our customer support within 7 days of receiving the order. We will assist you in resolving the issue promptly.

Unfortunately, we cannot make changes to an order once it has been placed. This includes changes to items, quantities, or shipping addresses. We recommend reviewing your order carefully before confirming it.

After placing your order, you will receive an order confirmation email that serves as a receipt. This email will contain details of your order, including the items, quantities, and shipping address. Please review this confirmation email to ensure the accuracy of your order.

Our return policy allows for the return of defective products within 14 days of delivery. The item must be unused and in its original packaging. Please refer to our "Returns and Refunds" page on our website for detailed instructions on the return process.

Dealers, Affiliates and VIP Customers

Our VIP Customer program is designed to reward our valued customers with exclusive benefits and privileges. To become a VIP Customer, you need to meet specific criteria, such as reaching a certain purchase threshold or demonstrating consistent loyalty. Our system will automatically identify and upgrade eligible customers to VIP status. Once you qualify, you will receive an email notification informing you of your VIP status and the benefits you are entitled to.

Becoming an affiliate partner with Cannoptikum is easy. Visit our website and look for the Affiliate Program page. There, you will find information on how to join our affiliate program. Follow the provided instructions to sign up and start earning commissions by promoting our products through your unique affiliate links.

 To inquire about Dealer opportunities with Cannoptikum, please visit our website and navigate to the Dealer page. There, you will find information on how to get in touch with our Dealer team. Fill out the provided inquiry form, and our team will reach out to you with further details and assistance.

General Information

You can contact us by visiting our Contact Us page on our website. Fill out the contact form, providing your name, email address, and a detailed message regarding your inquiry or concern. Our customer support team will get back to you shortly.

We aim to respond to customer inquiries as quickly as possible. You can typically expect to receive a response within 24-48 hours during our business hours.

We are open from Monday to Friday, 9:00 AM to 5:00 PM (local time). Our customer support team is available during these hours to assist you with any inquiries or concerns you may have.

Cannoptikum is a reputable online shop that offers a wide range of cannabis-related products, including seeds, accessories, and cultivation equipment. We strive to provide high-quality products and exceptional customer service.

Account and Security

Creating an account is simple. Visit our website and click on the "Register" or "Create Account" button. Fill in the required information, including your name, email address, and a secure password. Once submitted, your account will be created, and you can start shopping.

To ensure the security of your account, we recommend using a strong, unique password and enabling two-factor authentication if available. Avoid sharing your account credentials with others and regularly update your password for added security.

At Cannoptikum, we take privacy and data protection seriously. We employ industry-standard security measures to ensure the confidentiality and integrity of your personal information. We do not share your data with third parties unless required by law.

Payment and Billing

To pay with a credit card, please select the "EU-Standard Bank Transfer" shipping method. Then, you can use the transfer service provider of your choice, such as Wise or Paysend, to easily transfer money from your credit or debit card to our bank account.

During the checkout process, you will have the option to choose a bank transfer as your payment method. Follow the instructions provided on the screen, including the bank account details and any reference numbers required for the transfer.

We accept various payment methods, including major Credit cards,  Cryptocurrency, Cash payment, Prepayment / SEPA bank transfer and other popular online payment platforms. The available payment methods will be displayed during the checkout process.

Shipping and Delivery

The shipping time depends on various factors such as the destination, shipping method, and customs clearance procedures. Generally, you can expect delivery times ranging from 3-10 business days after the order has been processed.

Shipping costs vary depending on the destination, shipping method, and the weight of the package. The exact shipping cost will be calculated and displayed during the checkout process before you complete your purchase.

If you order cannabis seeds in a country where it is illegal, you may face legal consequences. The severity of the penalties varies depending on the laws of the respective country. In some countries, possession of cannabis seeds may be treated as a minor offense, while in others, it can lead to serious legal repercussions.

It's advisable to seek legal counsel in such situations. A lawyer can provide information about the legal consequences and assist in your defense. No statements should be made without prior consultation with a lawyer. Being aware of and complying with local laws is crucial to avoid legal risks.

If your order is significantly delayed or lost in transit, please contact our customer support. We will investigate the issue with the shipping carrier and take appropriate action to resolve the situation.

In the unlikely event that your package arrives damaged, please contact our customer support immediately. We may request photographic evidence of the damage to initiate a resolution process. We will work with you to find a satisfactory solution.

Your package will be shipped from our shipping center in Austria, so your packages will reach you safely and in the fastest way.

We work with trusted and reliable shipping partners to ensure the safe and timely delivery of your orders. The specific delivery service used may vary depending on the destination and shipping method selected during checkout.

Cannabis Seeds and Hemp Cultivation

There are several methods to germinate cannabis seeds, including the paper towel method, the direct-to-medium method, and using specialized germination kits. Each method involves providing moisture, warmth, and darkness to encourage the seed to sprout and develop a taproot.

It is important to store cannabis seeds in a cool, dark, and dry place to maintain their viability. Airtight containers, such as glass jars or seed storage containers, are recommended to protect the seeds from moisture and light. Store the containers in a refrigerator or a cool, dark cupboard.

Indoor cultivation refers to growing cannabis plants indoors, usually in a controlled environment such as a grow tent or a dedicated indoor garden. Outdoor cultivation involves growing cannabis plants outdoors, taking advantage of natural sunlight and environmental conditions.

Autoflowering cannabis seeds are a specific type of cannabis seeds that automatically transition from the vegetative phase to the flowering phase without relying on changes in light cycles. This makes them easier to cultivate as they do not require strict light schedules.

Feminized cannabis seeds are genetically modified to produce only female plants, which are the ones that produce the desired buds. This eliminates the need to identify and remove male plants, simplifying the cultivation process.

Indica and Sativa are two primary species of cannabis plants, each with distinct characteristics. Indica strains are known for their relaxing and sedative effects, while Sativa strains are associated with uplifting and energizing effects. The effects can vary among different strains and individual experiences.

The flowering phase is a crucial stage in cannabis cultivation when the plants start producing buds. This phase is initiated by changing the light cycle to 12 hours of light and 12 hours of uninterrupted darkness, simulating the natural transition to the flowering stage.

THC (tetrahydrocannabinol) and CBD (cannabidiol) are two prominent cannabinoids found in cannabis plants. THC is known for its psychoactive effects, producing the "high" typically associated with cannabis use. CBD, on the other hand, is non-psychoactive and is often associated with various therapeutic properties.

The vegetative phase is the initial growth stage of cannabis plants. During this phase, the plants focus on developing a strong root system and growing leaves and branches. The vegetative phase typically requires 18-24 hours of light per day.

Cannabis plants require a balanced combination of macro and micronutrients for healthy growth. This includes nutrients such as nitrogen, phosphorus, potassium, calcium, magnesium, and various trace elements. It is important to use specific cannabis-friendly nutrient formulations designed for each stage of plant growth.

The ideal pH range for growing cannabis is typically between 5.8 and 6.5. This pH range allows for optimal nutrient absorption and prevents nutrient deficiencies or toxicities. It is important to regularly monitor and adjust the pH of the growing medium or nutrient solution accordingly.

The pot size for growing cannabis depends on various factors, including the cultivation method, available space, and the desired size of the plants. Generally, larger pots 15-40 liters (5-10 gallons or more) are recommended for outdoor cultivation, while smaller pots 8-15 liters (2-5 gallons) are commonly used for indoor cultivation. The pot size should provide sufficient room for root development and support healthy plant growth.


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