General terms and conditions of business

1. Scope and Defence Clause

(1.1) The following General Terms and Conditions apply exclusively to the legal relationship between Cannoptikum and its customers at the time of the order.

(1.2) Conflicting terms and conditions from customers are not accepted.

2. Conclusion of Contract

(2.1) Product listings in the shop are non-binding. They invite the customer to place an order.

(2.2) By submitting the order, the customer makes a binding offer and agrees to these terms.

(2.3) An order confirmation email is sent, but it does not constitute acceptance. Acceptance occurs upon shipment or explicit confirmation.

(2.4) We do not sell to persons under the age of 18.

By accepting these terms, you confirm that you are of legal age (18+).

(2.5) Seeds are natural products. We are not the manufacturer and cannot guarantee germination.

(2.6) Seeds are for personal use only. We do not sell to large-scale or commercial growers. Orders may be refused if misuse is suspected.

§ 2a Withdrawal & Cancellation Fees

All cancellations must be made in writing (email or letter). A €5.00 cancellation fee applies. Klarna Instant Transfers incur an additional €2.00 handling fee.

No return right for discounted goods or promotions. Returns must be sent to our Austrian address. Transport costs and liability lie with the customer.

§ 2b Return Policy

Returns are accepted only if:

The item is in original packaging
No damage to item or packaging
The product is unused

Refunds are issued within 14 days after receipt. Shipping costs are non-refundable.

§ 2c Exchange Policy

Seed exchanges are not possible for legal reasons. Hemp seeds are considered food and excluded from exchange.

3. Retention of Title

Goods remain the property of Cannoptikum until full payment is received.

4. Payment Due

Full payment is due upon conclusion of the contract.

5. Warranty

(5.1) Warranty is based on applicable legal provisions, unless stated otherwise.

(5.2) Limitation period: 2 years for new goods, 1 year for used goods (consumers). For entrepreneurs: 1 year for both. Exceptions apply in cases of injury, gross negligence, or essential contractual obligations.

(5.3) No additional guarantees are provided.

6. Disclaimer of Liability

(6.1) Liability is excluded unless otherwise stated. This also applies to legal representatives and agents.

(6.2) Excluded from liability disclaimer: injury to life, health, or essential contractual duties; damages due to gross negligence or intent.

(6.3) Product Liability Law (ProdHaftG) remains unaffected.

(6.4) Ethnobotanical items are intended only for scientific/ritual purposes. Consumption or cultivation may be illegal. We do not encourage illegal use and reject any liability for misuse. Customers are responsible for checking local laws before ordering outside Austria.

7. Prohibition of Assignment & Pledge

Assignment or pledging of claims is not allowed without Cannoptikum’s consent unless justified.

8. Set-Off

Set-off is only permitted with undisputed or legally recognized claims.

9. Governing Law & Jurisdiction

(9.1) Austrian law applies. Mandatory consumer protections of the customer's country remain unaffected. UN Sales Law is excluded.

(9.2) Place of jurisdiction is Innsbruck, Austria.

10. Severability Clause

If a clause in these terms is invalid, the rest remain unaffected.

11. Legal Notice

Please check your country’s laws regarding seeds and related products. Cannabis seeds are not controlled under the 1961 Vienna Convention. Regulations vary widely.

Cannoptikum complies with Austrian law and discourages illegal use. Customers are responsible for legal compliance in their country. Cannoptikum assumes no liability in this regard.